Profile

Customer Experience Manager,
Saint-Gobain

Contact Details

Saint-Gobain
Worcester, MA

Bio

I am a dynamic, passionate customer service leader who advocates for customer focused decision making. I am highly skilled and effective at building, growing, managing and leading high performing teams focused on delivering an improved customer experience. I am successful at identifying opportunities and executing plans to improve operational effectiveness, customer and employee engagement, satisfaction, and loyalty. I have a proven ability to partner with cross-functional teams to ensure alignment and achievement of goals.

Industry

  • Manufacturing

Job History

PrismHR
Director Customer Success
MA, United States
September 2015 - September 2017

Tufts Health Plan
Manager, Member Experience
Watertown, MA, United States
June 2013 - September 2015

PFERD INCORPORATED
Director, Business Process Integration
Leominster, MA, United States
March 2002 - February 2013

Designation

  • CCXP