My name is Shanita Dunmore and I'm currently the Interim Customer Experience Manager for Gainesville Regional Utilities. This is a new role for the organization and I'm excited about the opportunity and possibilities. I have worked for GRU for 17 years in the Customer Service Department. Since I'm new to this field, I'm definitely looking for guidance and mentorship that will help me become successful in this position and also help the organization deliver a better customer experience.