Entrepreneurial digital experience, customer experience and customer engagement professional.
- Leveraging strategies in customer experience, digital experience, customer communications and relationships to grow customer engagement and customer retention.
- Growing customer engagement, gathering actionable feedback (qualitative) and measuring impact.
- Digital experience design
- Customer experience design
Proven ability to grow customer engagement, profitable relationships, and customer retention plus grow a company’s understanding of their customer base for better business decision making.
Experience in B2B and B2C environments; worked at 4 startups and worked with various SMBS (small and mid size businesses).
Specialties: Digital experience, user experience, customer retention, customer/ user engagement, web strategy, web usability, customer journey mapping, customer relationship management (CRM), customer feedback panels, startups.