As a CX Professional with a profound understanding of the customer ecosystem in the Supply Chain and Logistics industry, Olga has worked on Greenfield as well as legacy CX projects leveraging current and new tools into the next Gen of customer service and experience.
Coming from an IE and MBA background with CX on her mind, Olga believes the future is already here; from smart stores to AR guided EX within organizations... the call to arms for the CX battleground has sounded!