CXPA Book of Knowledge

Contact Details


Here's a brief bio. Professionally, I've worked for Desert Financial Credit Union since 1998. I've worked in retail/branch and learning & development, but the majority of my career has been spent collecting and reporting customer/member feedback to our leaders. I enjoy collaborating with and supporting others to make life easier and more efficient. On the personal side, most of my elementary through high school years were spent in the Philippines. My parents were Baptist missionaries. Truly enjoyed living in a different culture. I've been married since 1999 and have three daughters and one son. Working part-time affords me opportunities to maintain work/life balance.


  • Banking

Global Region

  • United States