An enthusiastic, self-motivated Head of Customer Experience and performance consultant with a passion for continuous improvement and ability to positively influence executives, teams and peers to work collaboratively and cross functionally to achieve team member and customer centricity.
Over 15 years’ extensive global hospitality experience and proficiency in operational excellence and customer experience management. Background in the disciplines of Customer Experience, Operations, Sales and Marketing. Experienced with a wide variation of leading global brands from casual dining concepts to resorts ranked 'Top 10' worldwide.
Dedicated to the CX Community, I am a CXPA Melbourne Network member since its inception.