With over 16 years of experience, I am a highly focused and success-driven professional specializing in enterprise strategy development and execution of customer experience programs. As a Certified Customer Experience Professional (CCXP), I have a proven track record in developing and operationalizing CX solutions across industries and geographies. I am known for being an energetic self-starter, motivator, and outstanding innovator with strong business acumen. With excellent interpersonal skills, I excel in managing cross-functional teams and exceeding client expectations. I am dedicated to delighting clients through thoroughness, proactiveness, and solution-oriented approaches, which has earned recognition both internally and from customers worldwide.