Anne Nyachomba is a seasoned leader in customer experience and business transformation, boasting over 18 years of expertise in driving customer-centric growth. She has a proven track record of enhancing business performance by establishing customer experience (CX) departments and implementing innovative strategies that elevate customer interactions.
Focusing on human-centered design, process re-engineering, customer journey mapping, and service design, Anne has consistently improved customer satisfaction, reduced churn, and supported digital transformation, leading to increased revenue.
Recognized for her impactful contributions, Anne was a finalist for the Customer Experience Professionals Association (CXPA) Impact Award in 2023 and was named one of the "Awesome Women to Follow in 2024" by Women in CX. She is dedicated to empowering businesses to exceed customer expectations and deliver exceptional service.
Anne loves to play tennis and play Golf
If time and money was unlimited ,She would travel the World!