I have a decade experience in Customer Service, Customer Experience Management, Brand and Corporate Communications. I am adept at building, training, leading and managing efficient Customer Service and Customer Experience teams and strategy. And helping brands speak to customers, partners and employees in the language that delivers results. Customer Service and Customer Experience is a business strategy, and I have displayed uncommon insight into how Customer Service and Customer Experience can be deployed in order to achieve business goals. I am a firm believer that Customer Service Experience begins in the board room.