Dave Seaton is an award-winning consultant, entrepreneur, and founder of Seaton CX—a customer experience consulting firm—helping companies grow profitably by understanding and serving their customers. Creator of the DARMA™ method for customer journey mapping, he’s helped clients transform their customer journeys in diverse industries including healthcare, cybersecurity, telecom, manufacturing, software, nonprofits, and education.
He won the 2020 North American Customer Centricity Award and co-authored the Customer Experience Book of Knowledge, published by the Customer Experience Professionals Association. An international conference speaker, he’s been featured by the Technology Services Industry Association, Customer Contact Week, and the International Customer Management Institute.
Dave is a proud resident of Colorado Springs, Colorado, and an avid outdoorsperson. He’s explored 13 National Parks and has 50 more to cross off his list.