I am skilled at building world-class customer support organizations and developing high-performance teams that create an exceptional customer experience. Throughout my career I have developed and empowered people, improved processes, and leveraged technology to save operational costs and drive growth. I have created customer and employee centric business cultures, led teams through continuous improvement, and built significant value.
I’m a strategic CX leader who is strong on execution with deep experience in site builds, process reorgs and development, phone system selection and application, workforce management platforms, quality assurance, KB and LMS selection and development, and off-shore and near-shore outsourcing.