Profile

A highly driven, certified CX professional (CCXP) with a passion for people and Customer Experience optimisation. Over a decade's experience working in fast-paced, high-intensity environments within the financial services sector. Always eager to challenge myself and expand on my skillset. Excellent interpersonal skills, possessing the ability to engage effectively at all levels within an organisation. Helping ensure that organisations are memorable for the right reasons. A true believer that change and growth come from placing the customer at the heart of a business's operations.