Driven by a passion for simplifying, speeding up, and enhancing customer experiences, I leverage my extensive experience in diverse sectors like telecommunications (MNO and VAS) and financial services (Mobile Money and Fintech) to champion impactful CX initiatives.
With close to ten years' worth of experience; my expertise encompasses a broad spectrum, from operations support and KYC/CDD compliance management to UAT/QAT, AML/FT, business analytics, and customer service/sales training.
This versatile skillset, combined with my dedication to exceptional service delivery, allows me to navigate complex ecosystems and drive meaningful improvements for every customer touchpoint.
I am always eager to connect with fellow professionals passionate about CX and explore collaborations that elevate the customer experience across industries and across the continent.