Enthusiastic & dedicated Go2Market/CX Optimization Consultant - International Marketing Director/Chief Marketing Officer with 25+ years of experience developing and implementing effective marketing & business development/customer experience strategies - proven to boost brand recognition, improve customer satisfaction levels, achieve corporate objectives and drive change in leading B2B/B2C organizations operating in Belgium, throughout Europe/EMEA and at global level.
Professional experience working withB2B/B2C brands & services in a variety of sectors such as business/management consulting, ICT, logistics & express shipping, financial services, real estate services, HR services & management training.
Team leadership & coaching with demonstrated success - working directly with senior management/executives & clients to identify and capitalise on changing market trends, develop effective Go2Market strategies and ensure impactfull brand repositioning.
Agent of change. Consultant & Interim Manager. Focusing on developing & optimizing sales & marketing/communication organizations and strategies up to execution in the markets.
Passionate about customer experience optimization - from strategy & organization to implementation.
Helping organizations improve customer & employee experiences, and ultimately boost business !