Extensive award-winning senior management experience in driving customer experience change management processes, sales and marketing, account management and operations with global property management, domestic and international software, manufacturing and retail organizations with bottom line accountability. Metric driven with an excellent track record of consistently exceeding objectives.
SPECIALTIES: Customer Experience Governance and Change Management, Customer Insight Sales and Marketing Management, Relationship Building, Consultative Selling Process Implementation and Training, Retail Dealership Management, Business Planning, IT Project Management.