Profile

Partner,
EarlyBridge
CXPA BOARD OF DIRECTORS

Contact Details

EarlyBridge
Amsterdam-Duivendrecht

Bio

Consultant with extensive experience in CX, CRM, organisational and behavioral change management, and performance improvement.

I've worked in CX in the US and Europe. My experience is cross-sector, having worked with companies in the telco (AT&T, BT, KPN), finance (ABN Amro, Rabobank), airline (Air France KLM, Cygnific), transport (FedEx, KLM Cargo), IT (IBM), consumer products (Philips) and pharmaceutical industries (Medco, Mediq).

EarlyBridge is a boutique consultancy and training bureau focused on helping companies become more customer-centric. EarlyBridge helps organizations put the customer at the center of their business. We build bridges between an organization and its customers to drive results.

We combine strategic long-term consultancy with practical and results-oriented change management to help our clients look through the eyes of their customer. We believe that this is the basis for creating a profitable and differentiated business, with customers who act as ambassadors for the brand.

I am fluent in English and Dutch, sometimes speaking both at the same time :-).

Industry

  • Professional Services

Job History

Nyenrode Business Universiteit
Docent Customer Experience, CRM Leadership Masterclass
April 2012 - present

Beeckestijn Business School
Docent, Postdoctorale CRM
January 2009 - present

EarlyBridge
Partner
August 2004 - present

Honors and Awards

Customer Experience Vendor Partner Award for Customer Strategy, together with Philips
Customer Experience Awards
2008

Global Change Management Award
Association for Talent Development (ATD)
2018

Gold Partnership Award
National Contact Center Awards (NCCA)
2016

Nationale Contact Center Association - Gold Award, together with ABN Amro Bank
Dutch National Contact Center Assn (Gold)
2005

Runner up Gartner CRM Award together with Philips
Gartner
2008

Designation

  • CCXP