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Experience Enterprises

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Experience Enterprises

Bio

For the past 17 years I've helped large and mid-sized companies improve the way they interact with customers, employees, shareholders, and the communities in which they do business. From 2006 - 2016 I did that as a customer experience (CX) analyst at Forrester Research. My areas of expertise include:

- how to transform culture & operations to deliver great CX
- how to engage executives in a CX transformation
- how human emotions influence experiences and decisions

Now I have my own company, helping individuals and teams figure out the best, most realistic, most sustainable way to make their organizations more customer-centric.