Driven by a passion for creating exceptional customer experiences, I combine years of expertise in hospitality and customer experience management to drive meaningful transformation. My journey began with a focus on guest satisfaction and service excellence, evolving into a career dedicated to building customer-centric strategies and fostering organizational growth.
As Quality Manager at Hotel Okura Amsterdam, I have successfully led initiatives that elevated guest satisfaction and operational excellence. My contributions span across Voice of Customer (VoC) programs, GDPR compliance, quality circles, and reputation management. Beyond my role, I proudly serve as Chairwoman of the Works Council, collaborating across departments to address challenges and promote a thriving workplace culture.
With a solid foundation in hospitality and an MBA in International Hospitality from Hotelschool The Hague, I bring a unique perspective that combines strategic insights, operational expertise, and a commitment to continuous improvement. My certifications, including CXAC and a Professional Diploma in CX, ensure I stay at the forefront of the evolving customer experience landscape