Results-oriented Customer Experience Manager/ Analyst with extensive experience in Customer Experience, Customer Service, Administration, and Quality Assurance. Able to research, collect, and analyze data in a meaningful way; initiated projects to utilize data in call center settings and business processes to improve customer service, operational metrics, and problem resolution. Known for building rapport at all levels of the organization, handle sensitive issues with diplomacy, and collaborate with cross functional teams to resolve conflict and business issues. Excel at being customer-focused, organized, and preparing/presenting data to senior leadership. Recipient of several awards for excellence.