Customer Experience Leader, team builder, adept at driving customer experience best practices and motivating staff.
Strategic thinker with expertise in developing and launching data-driven customer-centric strategies with a measurable impact on customer experience and satisfaction while making operations more efficient, and improving performance.
Comprehensive experience in directing operations through strategic planning and effective management of staff and processes.
Skilled in applying technology for developing business and streamlining operations.
Specialties:
• Customer Experience / User Experience / Employee Experience Expertise
• Customer Journey Mapping and Insights
• Business Process Engineering
• Innovation of products and processes
• Process Evaluation and Improvement
• Change Management
• Team Leadership & Motivation
• Measurement and Analytics
• User Experience / User Interface
• Project Development & Management