Profile

CCXP

Contact Details

Dallas, tx

Bio

The process for increasing your Customers' Lifetime Value have diverse starting points based on where an organization is in delivery of customer experience options. I have the appropriate skills to enable mapping the best options and business strategies to optimize customer experience regardless of the current technology and/or business processes. I can deliver a workable plan based on input from all the key business stakeholders, measure the positive changes and establish proper monitoring for continual improvements. This can set your organization apart and positively impact your bottom line.

FEATURED SPEAKER ON CUSTOMER EXPERIENCE OPTIMIZATION: For various vendor solutions at multiple venues around the world.

ARCHITECTING SOLUTION DESIGNS: Worked with Fortune 500 firms to expand Customer Experience reach and increase customer lifetime value.

LEADERSHIP AND TEAM BUILDING: Worked with diverse teams to increase product knowledge/certifications across internal and partner teams.

CUSTOMER ADVOCATE FOR TECHNOLOGY CHANGES: Deep dive consulting reviews and documentation of operations, contact center behaviors, internal and external touch points, agent and supervisor behaviors, refined business driver requirements – US Manufacturers (2); Healthcare Providers (4); Service Providers (5); Higher Education (4)

RECOGNIZED SALES CONTRIBUTOR: Top Talent Awards Sales Avaya Top Talent 2011; Nortel Circle of Excellence 2001; Nortel Honor Circle 2002 and 2003; Consistently outstanding performance ratings.

Industry

  • Technology

Global Region

  • United States