"I’m a systems thinker and connector. My passion is servant leadership, coaching, and making radical improvements in outcomes for individuals, businesses and the planet. I'm especially driven to re-imagine our reactive healthcare ecosystem using the incredible advances in the information, technology and medical fields." - Soni
Innovative and transformational leader bringing experience in the Healthcare, Technology, Government and Financial industries. Extensive domestic and international experience in enterprise-wide Customer Experience (CX), Innovation, Operational Excellence, Change Adoption and Business Operations. Specific knowledge and background in both mature and pre-IPO organizations. Enthusiastic, rapid result-oriented approach to success. Passion for white spaces, collaborative work environments and tackling barriers to customer success and business outcomes. Strong cross-organizational project execution background. Successfully leads and re-engineers complex global organizations experiencing periods of strategic change that require creating a new strategic framework, business or operating model.
Specialties: Customer Experience | Innovation | Lean Startup | Strategic Change | Transformation | Leadership | Technology | Digitization | Contextual Research | Net Promoter | Product Development | Product Management | Agile | Scrum | Kanban | Lean | Toyota Production System | Kaizen | Facilitation | Six Sigma | Lean Sigma | Business Process Improvement | Analytics | Statistics | | Program Management | Project Management | Research| Collaboration | Customer Service| Professional Service | Software Development | Consulting