I help deliver award winning products, services, and solutions by leading world-wide teams to drive improvements in operational efficiency, product and process quality, and customer experiences.
AREAS OF EXPERTISE
♦ Customer Experience Systems (e.g. Strategy, VoC, Measures, Design, Culture)
♦ Continuous Process Improvement (e.g. Lean Six Sigma, Robust Problem Solving, Kaizen)
♦ Quality Management Systems (e.g. Corrective and Preventative Systems, ISO 9001)
♦ Product Management (e.g. Design, Development, Validation, Product P&L)
♦ Cross Functional Leadership (e.g. OCM, Governance, Strategy Deployment)