Concentrix

201 E 4th St
Cincinnati, OH 45202-4248
United States
Work Phone Number: 1-800-344-3000

Concentrix helps some of the world’s best brands create better experiences and build stronger relationships with their customers. Our VOC software and analytic services help companies listen, analyze and act on customer feedback, improving experiences across journey stages and touchpoints. We help our clients build an internal culture of CX, extend their teams' impact and generate a quick return on investment – no matter how complex the environment. Our team of 700+ in-house experts specializes in CX analysis and insights, strategic survey design and ongoing program management services, freeing up our clients' internal teams to focus on transformational impact.

Industry Expertise

  • Automotive
  • Banking and Financial Services
  • Consumer Finance
  • Consumer Goods
  • Government
  • Healthcare
  • Insurance
  • Media & Entertainment
  • Retail
  • Software
  • Technology
  • Travel & Hospitality

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

Areas of Business

  • Asia
  • Europe
  • North America

CX Tools

Sep 15, 2020 5:23 PM
With the proliferation of social media channels making it even easier for consumers to share their feedback broadly, the focus on social as a core component of VOC programs continues to grow. Unstructured data analytics tools make social data more accessible than ever to VOC teams. Can social media be ...
Jun 25, 2020 5:04 PM
In 2019, digital transformation was the #1 goal of CEOs – but of the $1.3 trillion spent on it last year, it’s estimated $900 billion went to waste. Why did some efforts succeed and others fail? According to a recent Harvard Business Review article, most companies don’t design customer experiences from ...
May 6, 2020 5:10 PM
Without any doubt, times are changing. Are your VOC initiatives keeping up? The CX impact of recent events is triggering many companies to re-evaluate their Voice of the Customer programs, as well as a myriad of other business processes. The pandemic crisis shed a bright light on the fact that most ...
Nov 6, 2019 11:11 AM
Today’s digital customers are clearly in the driver’s seat when it comes to their demands for great experiences, and companies are struggling to keep up. Faced with internal challenges to getting useful customer feedback – such as siloed organizations, inconsistent metrics, and conflicting strategies ...
Oct 9, 2019 12:27 PM
When surveys show that customers’ journeys aren’t meeting expectations, companies need to take action. Most organizations are “closing the loop” on feedback by following up with customers afterwards, whether to resolve any lingering issues or to thank happy customers for their business. Unfortunately, ...