Clientrika

Albaricoques 236
Lima 12
Peru
Work Phone Number: (+51) 936214967

English

CLIENTRIKA® is a boutique Customer Experience consulting firm, specialized in CX Economics, CX Strategy, Customer Retention Strategy (Churn) and Experience Transformation (Executive Change Management).

We define CX as a business discipline, and therefore it must be managed from a cross-functional perspective and measuring the impact of experience improvements on the business’ bottom line. We strongly believe in results based on building organizational capabilities, generating a customer-centric culture and an CX Economics vision.

We have developed proprietary frameworks: Return On Wow® (Customer Experience), Qarré® (Customer Retention), Imfinit® (Executive CX Change Management); and a proprietary CX Economics methodology: Xquema® (eXperience's QUality Economics MAnagement), all aligned to CXPA best practices.

We have experience in different sectors, both in B2C and B2B, and at an international level. In addition, we can work on projects in English, Spanish, French (and soon Portuguese).

Through our continuing education, training and professional development unit, XQUEMA® Customer Management School, we provide courses, programs, and workshops on different topics of Customer Experience, Customer Management and Finance for CX & Marketing. We are the first training and mentoring company accredited as RTP in Latin America, and we offer courses in Spanish.

We are an Experience Enhancer, and we are always looking for the exponential factor!

#GoingBeyondConnections

Spanish

CLIENTRIKA® es una consultora boutique de Customer Experience, especializada en CX Economics, Estrategia de CX, Estrategia de Retención de Clientes (Churn) y Transformación de la Experiencia (Change Management Ejecutivo).

Definimos CX como una disciplina de negocio, y por ende se debe gestionar desde una mirada multifuncional y midiendo el impacto de las mejoras en la experiencia en el negocio. Creemos firmemente en los resultados basados en la construcción de capacidades organizacionales, generación de una cultura centrada en el cliente y una visión CX Económica.

Hemos desarrollado frameworks propios: Return On Wow® (Experiencia del Cliente), Qarré® (Retención de Clientes), Imfinit® (CX Change Management Ejecutivo); y una metodología propia de CX Economics: Xquema® (eXperience’s QUality Economics MAnagement), todas alineadas a las mejores prácticas de la CXPA.

Tenemos experiencia en diferentes sectores, tanto en B2C como B2B, y a nivel internacional. Además, podemos trabajar proyectos en inglés, español, francés (y próximamente portugués).

A través de nuestra unidad de formación continua, entrenamiento y capacitación, XQUEMA® Customer Management School, brindamos cursos, programas y talleres sobre diferentes temas de Customer Experience, Customer Management y Finanzas para CX & Marketing. Somos la primera empresa de formación y mentoring acreditada como RTP en Latinoamérica, y que brinda cursos en español.

¡Somos un Potenciador de Experiencias, y buscamos siempre el factor exponencial!

#GoingBeyondConnections

Industry Expertise

  • Banking and Financial Services
  • Business Services
  • Chemicals
  • Consulting
  • Consumer Finance
  • Consumer Goods
  • Education
  • Electronics
  • Government
  • Healthcare
  • Industrial
  • Insurance
  • Investments
  • Manufacturing
  • Media & Entertainment
  • Professional Services
  • Retail
  • Software
  • Technology
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • First consulting firm specialized in CX Economics (to make tangible the economic impact of improving experiences). Our mission is to simplify the numbers, schematize the models and democratize the financial tools for CX and Marketing. This mentality is what we transmit in our courses, programs, and workshops: CX Economics Mindset. Primera consultora especializada en CX Economics (tangibilizar el impacto económico de mejorar las experiencias). Nuestra misión es simplificar los números, esquematizar los modelos y poder democratizar las herramientas financieras para CX y Marketing. Esta mentalidad es la que transmitimos en nuestros cursos, programas y talleres: CX Economics Mindset.

Areas of Business

  • Africa
  • Europe
  • North America
  • South America

CX Tools

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