Topbox

4145 SW Watson Ave
Beaverton, OR 97005-2132
United States
Work Phone Number: (866) 867-2692

Topbox Conversation Analytics unifies data from every customer communication channel and VoC platform for analysis as a single data set. Intelligent classification and machine learning contextualize conversations based on your organization’s products, business processes, and trending topics, for easy discovery and tracking of the root causes behind customer behavior and sentiment. Analyze the customer experience at the aggregate level, drill down to individual interactions, or connect Topbox to your CRM or CDP to understand specific customer segments or cohorts. Learn more at www.topbox.io.

Industry Expertise

  • Automotive
  • Banking and Financial Services
  • Consumer Goods
  • Healthcare
  • Insurance
  • Media & Entertainment
  • Real Estate
  • Retail
  • Travel & Hospitality

Areas of Expertise

  • Customer Insights and Understanding
  • Metrics, Measurement and ROI
  • Voice of the Customer and Surveys

What Differentiates Us

  • We aggregate and normalize voice or text conversations from any customer communication channel for analysis as a single data set.

Areas of Business

  • North America

CX Tools

May 12, 2020 7:41 PM
Over the past two years most companies invested heavily in CX programs and teams, but going into 2020 many of these fledgling functions have yet to demonstrate a measurable business impact. According to Forrester’s 2020 predictions, “CX leaders who can’t prove their value to the business will find themselves ...