CX-impact

226 Boulevard Voltaire
Paris 75011
France
Work Phone Number: +33 (0)6 82 48 81 61

About Us

OUR PURPOSE :
Help you engage and lead your business to noticeably improve your customer experience for a stronger return.

WHAT WE DO?
We help you understand where you are in your customer experience roadmap, what to do next and how to do it.

WHY WORK WITH CX-IMPACT?
Because we will shave off a lot of your learning curve, help you shine and make a lasting impact and internalise the capabilities across your business. We have the scars and stars!

Industry Expertise

  • Automotive
  • Banking and Financial Services
  • Business Services
  • Chemicals
  • Consulting
  • Consumer Finance
  • Consumer Goods
  • Energy
  • Government
  • Healthcare
  • Home Warranty Services
  • Industrial
  • Insurance
  • Legal
  • Manufacturing
  • Media & Entertainment
  • Non-Profit
  • Professional Services
  • Real Estate
  • Retail
  • Software
  • Technology
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Ethnography
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • We are former CX practitioners, having successfully led significant CX programmes internationally : we share our experience for your success.

Areas of Business

  • Africa
  • Asia
  • Australia
  • Europe
  • North America
  • South America

CX Tools

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