Zendesk

CX Tools

Aug 19, 2020 4:03 PM
With most customers attempting to resolve problems on their own before reaching out to support teams, it’s no surprise that self-service is no longer a nice-to-have. Yet creating self-service that keeps up with ever-changing customer preferences and dynamic and complex business needs can seem daunting. ...
Jul 17, 2020 2:01 PM
CX programs must show return on investment to their senior leaders--and contact centers can be an essential partnership in making this happen. Changes made in customer-facing processes can have major cost-reduction and revenue generation outcomes while improving pain points across the customer journey. ...