Company Profile

24 Cedarbank Cr
North York, ON M3B 3A4
Canada
Work Phone Number: (418) 895-1758

Industry Expertise

  • Aerospace and Defense
  • Banking and Financial Services
  • Business Services
  • Consulting
  • Consumer Finance
  • Consumer Goods
  • Education
  • Electronics
  • Energy
  • Government
  • Healthcare
  • Industrial
  • Insurance
  • Investments
  • Manufacturing
  • Non-Profit
  • Professional Services
  • Real Estate
  • Retail
  • Software
  • Sports
  • Technology
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • All our classes are presented in real time (via ZOOM) with engaging discussions supported by academic theories and best practices from the CX industry, combined with practical application workshops (Closed Loop Design; Dashboard Design, Journey Mapping), leaving our students with a structured framework for their CX implementation & improvement plan to get them started with confidence.

Areas of Business

  • Africa
  • Europe
  • North America
  • South America

CX Tools

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