2021 CXPA Sponsors

Our 2021 Sponsors

CXPA Sponsors are excellent partners committed to CX success. When seeking business solutions, please keep these industry supporters in mind. You will find contributions from these thought leaders throughout the CXPA.  You can learn more about each and explore resources in the drop downs below as well as on their websites.  

Are you interested in 2021 Sponsorship opportunities? Learn more here.

Platinum Sponsors


Confirmit Logo

About Confirmit

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

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Medallia Logo

About Medallia

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Inmoment is committed to improving the way businesses compete and thrive in the experience economy by providing a unique combination of experience intelligence technology & strategic services that lead to informed action — transforming the moments that really matter to the business, its employees, and its customers while driving high value and high return.

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Gold Sponsor


Learn more about Gold Level Sponsorship opportunities here.

Silver Sponsors


Concentrix Logo

About Concentrix

Concentrix helps some of the world’s best brands create better experiences and build stronger relationships with their customers. Our VOC software and analytic services help companies listen, analyze and act on customer feedback, improving experiences across journey stages and touchpoints. We help our clients build an internal culture of CX, extend their teams' impact and generate a quick return on investment – no matter how complex the environment.

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quadient_logo_RGB.png

About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels.

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Bronze Sponsors


Bond Logo

About Bond

Bond is a Marketing & Customer Experience Business.

Great experiences create Bonds that build loyalty. Each event has the opportunity to create an experience that will create engagement and over time, build loyalty.

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callminer_logo_transparent.png

About CallMiner

CallMiner is a proud provider of speech analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.

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SMG

About SMG

SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services — making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

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NICE Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Turn to us for software that helps you drive customer loyalty, satisfaction, and business results using a customer-journey focused approach.

Usermind, the leader in Experience Orchestration (XO), is changing the way enterprises use what they know about customers to actively shape experiences in real-time. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems and teams.

Resources:  WEBINAR: So You've Finished Your Journey Map, Now What?  

Second to None

About Second to none

At Second To None, we believe your customers today are your future tomorrow and that their daily interactions represent your greatest opportunities. That is why wherever they are, we are. Listening to real-time feedback to help you know, understand, act, and improve. Learn more

Topbox Conversation Analytics unifies data from every customer communication channel and VoC platform for analysis as a single data set. Intelligent classification and machine learning contextualize conversations based on your organization’s products, business processes, and trending topics, for easy discovery and tracking of the root causes behind customer behavior and sentiment.

Verint Logo

About Verint

Verint, The Customer Engagement Company™, partners with more than 10,000 organizations worldwide, including more than 80 percent of the Fortune 100, who trust our solutions and services to power actionable intelligence across their enterprises. Verint’s broad Voice of Customer (VoC) solutions empower businesses to run enterprise-strength programs that capture, analyze and act on customer experience feedback, while automating and operationalizing CX.

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