CXPA Livestream

Accessing CXPA Social Media Livestream Events


We're huge fans of sharing the CX message with the broader world, and maintain an active social media presence to do so.  This includes occasional livestreamed events on LinkedIn, YouTube or Facebook, which we list on this page as they are scheduled.

Livestream events are a great way to engage in conversations and share your ideas with like-minded individuals. It's a great way to stay connected with the global CX community and make new connections. Join us for our next livestream event! 

Upcoming Events List


  • CXPA Livestream: Beyond Service - Using Empathy to Improve CX

    Jan 27, 2:00 PM - 3:00 PM (ET)
    "Empathy" is a key part of creating a better experience for customers, yet many still think of it only as it relates to customer service. How is empathy important to other aspects of CX, like experience design and customer communications? Can empathy be taught? And can barriers to empathy be overcome? Join Gabe Smith, CCXP as he talks with Steven Ramirez, CEO of Beyond the Arc, Inc, about how empathy in practice can help companies achieve success in today's new normal. Tune in to LinkedIn Live on Wednesday, January 27th at 2:00 PM ET. Steven Ramirez CEO Beyond the Arc, Inc. Steven J Ramirez is a popular CX strategist and speaker. He focuses on the technology and trends affecting customer experience and his insights have appeared in Bloomberg, American Banker, Financial Brand, Fortune, and other industry publications. As the CEO of customer experience agency Beyond the Arc, Steven leads client engagements that help to transform customer communications, align brand and marketing with customer experience, and infuse empathy into business processes and corporate culture. Steven earned his BA and MBA from the University of California, Berkeley. You can follow Steven on Twitter:  @beyondthearc . #2021 #CustomerCentricCulture

  • Live with CXPA: Real Talk with the C-Suite about CX

    Feb 8, 12:00 PM - 1:30 PM (ET)
    How often have you heard from the CX community about the importance of getting Executive Buy-in?   The topic usually makes its way into every customer experience conversation, right? There is no better way to learn about Executive Buy-In and what executives really think about CX than to actually ask C-Suite personnel. And, how much better would it be to learn from C-Suite leaders in different parts of the world and representing different industries?!   During this CXPA LinkedIn live event, CXPA's Content Manager Gabe Smith, CCXP will be joined by guest co-host Nick Glimsdahl , Host of the Press 1 for Nick podcast and Director of Contact Center Solutions at VDS ,. Nick will moderate the following panel of experts:   ·        Ian Golding, CCXP : CEO and Founder of Customer Experience Consultancy Ltd   ·        Lewis Taylor : VP, Head of Global CX & Austin Site Lead @Dropbox   ·          Anton de Wet : Chief Client Officer Nedbank RBB   ·        Jeb Dasteel : Owner at Dasteel Consulting #2021

Did you miss a Livestream? Check Out Recent Livestream Events 


If you missed a livestream event or would like to share it with a friend or colleague please see below or check here for our most recent livestream events.
Are you looking for a webinar or a different event? Please check out our Event Calendar.