Experience Design and Innovation

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CXPA courses are a collaborative curriculum developed by top industry leaders in CX. CXPA modular courses are offered as recordings that can be purchased by CXPA members or non-members. Those who purchase a modular course will have lifetime access to the recorded videos and can watch them at their leisure.

Experience Design and Innovation

Innovation and ideas, when guided in the right direction can become invaluable. It is quite evident that design thinking can play a big role in bringing potential ideas to life. This course provides an overview of the concepts, tactical tools and techniques, real examples and case studies, ways to align your organization around new ways of working and help you understand the art and science of defining solutions through design and innovation. The course will focus on some of the most crucial questions of design thinking and how to intentionally create experience that drive engagement and greater business results.

In this course you will:

  • Learn how design is used for thinking differently about customers and opportunities
  • Explore insights and innovation techniques with real exercises that can generate bold, new ideas and solutions and help build collaboration and engagement among your teams
  • Hear how other organization’s leverage design and innovation
  • Understand how organizations bring systemic and sustained change through design and innovation
  • Discover ways you can build your brand’s talent, drive innovation, and build stronger relationships


If you have any questions, please email us at info@cxpa.org.

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Registration is coming soon! Stay tuned.