CXPA courses are a collaborative curriculum developed by top industry leaders in CX available to CXPA members. CXPA Modular Courses are offered online during live Citrix GoToMeeting Sessions with course instruction and class dialogue. You’ll have the opportunity to learn alongside of a class of 30 attendees and we’ll provide a virtual classroom and recordings of each session. Course attendees are expected to attend all course modules for live instruction (special circumstances are understandable and you are welcome to work with the Course Facilitator if you are concerned about attendance).
Course Topic: Customer Journey Management - Advanced
CXPA is bringing back the wildly popular Customer Journey Management course as part of our series of CXPA Modular Courses taught by CXPA members and thought leaders volunteering their time and expertise. The Customer Journey Management (CJM) - Advanced course addresses topics such as various CJM methodologies and approaches, different uses of Journey Mapping and maps, as well as driving change through CJM and sustainability. We look forward to providing this 4-week course with new volunteer instructors.
Date: Course will be launched in January 2019Cost: Coming Soon!More Details: CJM - AdvancedRegistration: Coming Soon!
Course Topic: Measures, Metrics, and Business Value
Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Stakeholders need to understand how CX delivers clear business results. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. We will share how you can target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.
Date: Course will be launched in January 2019Cost: Coming Soon!
More Details: Measurements, Metrics, and Business ValueRegistration: Coming Soon!