About Heather Figallo

KEYNOTE SPEAKER

Heather Figallo

Senior Director, Innovation and Labs

Southwest

Bio: 

Heather currently serves as the Senior Director of Innovation and Labs. She is responsible for leading the discipline of innovation as well as the newly formed labs group which develops prototypes and other stimulus for Customer and Employee feedback.

Heather joined Southwest Airlines in August of 2014 as Product and Innovation lead in the Commercial Team. During her tenure at Southwest, Heather launched the Customer Experience Team within Marketing and was the Business lead on the Customer Experience side of the CX / Ops strategy development. In October of 2016 she moved to Corporate Strategy & Innovation to launch the Innovation Center and Lab. The Innovation Center’s charge is to create idea flow that supports the Corporate Strategy. The Innovation Center does this by inspiring innovative and agile thinking, directing innovation work through best practices and accelerating the work through the agility of labs.

Prior to joining Southwest, Heather’s worked in Advertising, Digital and Innovation Agencies. During that time she led global initiatives for ExxonMobil, Coca Cola, American Airlines, P&G and many other Fortune 500 brands. When not brainstorming at Southwest, Heather can be found enjoying the outdoors with her husband Luis and their four children.

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