Wednesday, May 17 at 2pm
How to use modern technology to be more human: Rock the boat - Don't tip the boat over
Senior Director Innovation and Labs
Keynote Description: The proliferation of digital technology, the drive for innovation and connected devices has brought about a huge shift in customer expectations. Heather will discuss how Southwest is driving innovation and designing technology changes to create even more emotional connection between customers, their brand, and their employees.
Read Heather's Bio