Get Certified at the Insight Exchange!



The Certified Customer Experience Professional (CCXP) Designation is for practitioners who want to be recognized for their expertise and skills while defining standards and best practices for the industry.

At this year’s Exchange you will have the unique opportunity to sit for the exam on Thursday, May 10, 2018, at 9:00 AM.

Submit your application now to secure your seat.

Submit Your CCXP Application

More about the exam…


Candidates should have a bachelor’s degree plus three years of direct, full-time CX experience, or five years of direct, full-time CX experience if you do not have a bachelor’s degree. Both members and non-members are eligible.


  • Validates credibility and expertise
  • Provides a framework for advancement
  • Increases marketability

Exam Details

The content of the exam covers six competencies that the CXPA has identified as required knowledge for CCXP candidates: 
  • Customer-Centric Culture
  • Voice of the Customer, Customer Insight, and Understanding
  • Organizational Adoption and Accountability
  • Customer Experience Strategy
  • Experience Design, Improvement, and Innovation
  • Metrics, Measurement, and ROI

What to do


Step 2

Once you are approved to take the test, you will pay the exam fee. Please let us know you want to take the exam at the Insight Exchange, email

“The CXPA is the standard in customer experience. This (CCXP) certification will show my clients that I’m familiar with the multiple domains of knowledge, and am familiar with the latest in best practices.”

Jim Tincher, CCXP

“I believe that in order to keep the field of customer experience relevant and important,all CX professionals need to continue to learn and grow so that our broader community can be stronger and more visible and so that customers can collectively have more positive and effortless experiences. I was interested in obtaining the CCXP because I believe certification will help the professionals in our overall field grow and will help to make all of us better as a community.”

Barbie Fink, CCXP