Get Certified at the Insight Exchange!
The Certified Customer Experience Professional (CCXP) Designation is for practitioners who want to be recognized for their expertise and skills while defining standards and best practices for the industry.
At this year’s Exchange you will have the unique opportunity to sit for the exam on Thursday, March 18th at 9am.
Submit your application now to secure your seat. >> SUBMIT YOUR CCXP APPLICATION
More about the exam…
ELIGIBILITY REQUIREMENTS (click)
Candidates should have a bachelor’s degree plus three years of direct, full-time CX experience, or five years of direct, full-time CX experience if you do not have a bachelor’s degree. Both members and non-members are eligible.
BENEFITS OF BECOMING A CCXP (click)
- Validates credibility and expertise
- Provides a framework for advancement
- Increases marketability
EXAM DETAILS (click)
The content of the exam covers six competencies that the CXPA has identified as required knowledge for CCXP candidates:
- Customer-Centric Culture
- Voice of the Customer, Customer Insight, and Understanding
- Organizational Adoption and Accountability
- Customer Experience Strategy
- Experience Design, Improvement, and Innovation
- Metrics, Measurement, and ROI
Step one: SUBMIT YOUR CCXP APPLICATION
Step two: Once you are approved to take the test, you will pay the exam fee. Please let us know you want to take the exam at the Insight Exchange, email email@example.com.