Customer Experience Management (CXM) Bootcamp
Thursday May 18th, 8:00 am - 11am local
Location: Arizona Biltmore (Canyon Room)
Sponsored by Macquarium
Delivered by Diane Magers, CCXP
Join a fast-paced learning session that covers the framework of Customer Experience Management and current best practices to further your knowledge and your impact for your organization.
Come learn the core concepts and practices needed to rally your organization around customers and become a strong CX leader.
Derived from over 100 hours of course material this will provide a high-level overview of core concepts and practices. Don’t miss this foundational bootcamp.
- Explore a customer experience management maturity model and identify your next steps
- Learn why a customer strategy and executive alignment are critical and how to influence key audiences
- Understand the art and science of driving change
- Discover ways to embed CX into the DNA of your organization
- Building CX mind and behavior change for everyone in the organization
- Understand how design, innovation and disruption are part of the new CX norm
- Learn about value creation and how CX measures and metrics are key elements of business value
(Food/beverages will not be provided during this session. Please feel free to bring your own.)
CEU Credits earned: 3
Register Now: $279
Seating is limited
Sign Up Now
If you are interested in the Design Thinking course that begins at 12pm noon at the Biltmore, find out more here.
Note: Please opt-out early if you cannot attend.