Solution / Technology Demos

Come drop by for a 15 minute Solution/Techology Demo from of these companies at the following times.

Solutions/ Services Demo Wednesday, May 17 at 10-10:15am

How Does Your CX Stack Up?

Ever wonder how your program compares to others? Join the experts at Walker, a customer experience consulting firm, to learn the latest methods to assess CX initiatives. We’ll briefly share our latest frameworks to target necessary improvements and reveal your greatest strengths. What’s more, we’ll provide access to a variety of free resources to help you and your team on your CX journey. Come learn about assessment techniques and other services from the experienced CX professionals at Walker.


Solutions/ Technology Demo Wednesday, May 17 at 2:00-2:15pm

As an event sponsor, Mattersight invites CXPA members to participate in an interactive 15-minute demonstration of the company’s product, Workstyle. A lightweight SaaS app that helps contact center employees enhance customer experiences, Workstyle takes personality assessments and trains agents on how to improve personality connections. Combined with Predictive Behavioral Routing, the solution leverages the power of personality to help improve service, sales, retention and collections interactions. CXPA members will walk away with findings from their Workstyle assessment and how to identify, understand and better connect with the various personalities they, or their agents, speak with each day.