Solutions/ Technology Demo Wednesday, May 17 at 2:00-2:15pm
As an event sponsor, Mattersight invites CXPA members to participate in an interactive 15-minute demonstration of the company’s product, Workstyle. A lightweight SaaS app that helps contact center employees enhance customer experiences, Workstyle takes personality assessments and trains agents on how to improve personality connections. Combined with Predictive Behavioral Routing, the solution leverages the power of personality to help improve service, sales, retention and collections interactions. CXPA members will walk away with findings from their Workstyle assessment and how to identify, understand and better connect with the various personalities they, or their agents, speak with each day.