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CXPA Opens Nominations for 2022 Emerging Leader in CX Award Want to recognize an emerging CX leader? ...
According to McKinsey & Company, consumer companies score 65% to 85% on customer satisfaction. But the average score ...
CXPA is shocked and saddened by the horrific mass shooting motivated by racial hate on Saturday, May 14 in Buffalo, New York. ...
In my own experience as a VoC manager, the company-wide engagement my team facilitated was instrumental in keeping our largest ...
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