The CXPA Engine--New CX Content Weekly

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CXPA compiles the best CX content from around the web, and shares it each week in our "CXPA Engine" e-newsletter.

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  • Upcoming events, webinars, and more news you need for the coming week.
  • See which CX professionals made career moves in July.
  • Organizations looking to mature their customer experience programs often establish a CX Center of Excellence (CoE). This post describes the three specialized functions of a strong CX CoE and common activities...
  • Rod has a fifteen plus year career working for a variety of mid-tier and large global organisations, designing, and implementing customer experience (CX) strategies. Recently, he co-founded Humind – a...
  • Built to Win

    Building CX programs from scratch is never an easy task. And the endeavor usually starts with the vision of a single person that sees the benefits of CX and agrees – or is appointed – to spearhead the...
  • Are you curious about the most important trends for 2023? Join our panel as we cover a variety of topics that will change customer interactions.
  • Today’s technology allows for peer-driven collaboration on an unprecedented level. People from across the globe can create knowledge resources on Wikipedia, or develop software on GitHub and share it...
  • Now Open! 2022 Impact Awards CXPA's Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. Is there an individual on your CX team or at your...
  • Is it loyalty?

    Nicholas Zeisler, CCXP, examines the definition of loyalty in his latest post in CXPA's member blog.
  • CCXP a Plus. The Senior Lead Customer Experience / VoC Manager will be responsible for helping to transform the Lumen customer experience by managing critical components of the global Voice of the Customer...