SuiteCX - Valerie Peck’s background and professional achievements in the marketing/customer strategy, customer experience and touch point execution have positioned her as a point person for many projects where it is critical to not only design strategy but to execute on it. She is equally comfortable in the board room and the contact center. In addition to consulting, Valerie has created a software platform called suitecx which enables companies and practitioners to aggregate various evidence and ethnographic elements such as voice of the customer, employee and company into a visual storytelling and process format to improve customer experiences, campaign effectiveness and strategic planning.
She has considerable functional expertise in executive-level marketing strategy, Go-to-market positioning, customer interaction strategy, tactics and technical solutioning, business processes, content/knowledge management and touch point/datamart technologies. Her vertical industry expertise includes the financial services, retail, health care services, high-technology, telecommunications, automotive, entertainment and education sectors. She has significant domestic and international experience.
Projects Valerie has led have included using marketing and customer experience for competitive advantage, “psychology meets technology”, online/offline marketing, contact center/web business, functional, technical designs, RFP development and management, and customer service, service to sales strategy, customer experience optimization, and business case development.
Valerie is an accomplished international speaker and is adept in a comprehensive range of presentation formats, including keynotes, internal company presentations, sales conferences, panel discussions, interactive workshops, live broadcasts, training classes, and webinars. Valerie’s presentations always rank highly for not only her content but her dynamic and accessible style
Valerie has spoken at a number of major events in the US, Belgium, Japan, Hong Kong, and Turkey.
Her hands on experience in management with both major corporations and the Big 5, consulting to a wide array of Fortune 50 and start-ups, give her a wealth of best practices (and worst) to pull from making her a subject matter expert who is highly sought after both in consulting and speaking.