It can be overwhelming to find relevant, unbiased CX resources to help move your work forward.
CXPA is here to help.
Our Topic Guides--CXPA members who are Certified Customer Experience Professionals--have curated our most relevant, popular articles, whitepapers, and webinars to bring you the very best information on topics that are critical to your success.
Note that some resources in the links below may be content only available to CXPA members.
CXPA's Guide to Navigating Career Transition
Navigating career transition can be a challenging journey, even for well-seasoned professionals. When it comes to Customer Experience, this can be even more challenging without the right references and resources, as this is an ever-evolving industry, heavily influenced by trends and the level of CX maturity of certain markets.
We currently face challenges such as a professional market that is progressively more competitive, higher expectations from employers in terms of skills and experiences - even for more junior positions - a difficulty coming from companies to see CX as an independent department, as opposed to an add-on to existing structure, as well as an abundance of CX job postings that are in fact related to other positions - such as Customer Success, Customer Service, Sales, and others - which results in confusion with terms and job descriptions (which is why the CXPA has created a complete CX Job Guide for employers and employees, containing a detailed description of each role in the CX career path). (CXPA membership and login required)
Additionally, technology and AI play are growing, and playing a bigger role in resume writing, candidate selection, interviews, career development, and performance management. Thus, candidates looking to change or advance their roles in CX are also seeking some extra resources to help them win these challenges.
In order to help you navigate a transition into or within the Customer Experience world, we have curated a guide with 3 different paths, as well as a special bonus, to help you understand:
- Where you are at in your CX career;
- What are the career possibilities moving into or evolving within CX;
- What are the most common CX positions available in job boards, as well as their job descriptions;
- How to find CX opportunities that are truly CX roles;
- What are the resources available for people who are open to work.
- How to obtain your CCXP, if you want to boost your career as an expert in CX.
Before deep-diving into the paths for professionals with different starting points, here are some key resources that can be useful to anyone navigating a transition in the CX industry:
The 3-in-1 Guide: the different paths, and a bonus
Here are the paths we will talk about in this guide:
- CX Enthusiasts: whether you are a young or experienced professional, if you are passionate about people and impacting their lives through amazing experiences, and have not had any previous experience with CX, this section is for you.
- CX Aspirants: if you have not had direct experience with CX, but have a career in correlated industries, departments or roles, and would like to use your skills to fully commit to a position in Customer Experience, this section of the guide is for you.
- CX Veterans: if you have been working with CX for a while, have the experience and skills, but are searching for new opportunities to evolve in your career - because you would like to take on bigger challenges, or because you were let go by a company that does not see the benefit of having such an amazing CX professional like yourself - this section was specially designed for you.
- Bonus: We have also selected some amazing resources to support working mothers, minorities, and neurodiverse professionals at any stage of their career.