CX Leaders Advance was held April 30 - May 2, 2024 in Denver, Colorado. It was the second year we have hosted CX Leaders Advance, which is especially designed for both new and experienced CX professionals who lead (or significantly contribute to the leadership) of a CX program at corporations, healthcare organizations, government agencies, and nonprofits, etc. This year's program achieved a Net Promoter Score (NPS) of 57, and we will be working hard alongside volunteer leaders to create an even better program next year.
More information about 2025 CX Leaders Advance is available here.
Missed the 2024 program? Here are some reflections: