2025 Board of Directors Election

After substantial consideration of highly qualified applicants as outlined lower in this page, the Nominating Committee presented the slate below, which has been approved by a membership vote:

Treasurer Nominee (Automatically progresses to Vice Chair, Chair and Immediate Past Chair)

• Benjamin Easaw, CCXP, Managing Director, Digital Experience Design, Cetera Financial Group (USA

One Year Special Appointment Nominees 

• Kristy DeSantis, CCXP, SVP, Head of North American Customer Operations CX & Colleague Experience, TD (United States) 

• Shawn Silzer, CCXP, Principal, CLCG Enterprises (Canada) (Ex-officio appointment and CCXP Advisory Board Chair)

At-Large CX Practitioners (Three-year terms)

• Georges Essama, CCXP,  Senior Manager - Head of Marketing, Communication & Customer Experience Department, Cameroon Telecommunications, Cameroon
  
• Eng. Ahmed Alfaddagi CCXP Senior Partner, Mushar Consulting (Saudi Arabia) (Three-year term)
• Scott Lee Holloway, CCXP, Senior Customer Experience Manager, APS Bank (Malta) (Three-year term)

At-Large CX Suppliers (Three-year terms)

• Eytan Hattem, CCXP, CEO, Cemantica (France)
• Greg Tucker, CCXP, CEO, Tucker & Company (USA)

Officers

• 2025 CXPA Chair: Roxie Strohmenger, CCXP,  Principal Strategist [Customer Experience], Heart of the Customer (USA)
• 2025 Vice Chair: Jaya Sudarshan, CCXP, PMP, Worldwide Customer Journey Architect, Customer Support, HP (India)
  
• 2025 Immediate Past Chair:   Amy Shioji, CCXP, Chief Experience Officer, Strategic Education, USA

Directors-At-Large

• Dr. Francis Goh, CCXP Vice President AI & Data Asia Pacific, NTT DATA, Inc. (Singapore)
• Heather Gillbanks, CCXP, VP of Customer Service & CX, Herff Jones (USA)
  
• Bryan Sander, CCXP, Managing Director, Member Experience, AAA National Office (USA)
• Eric Bruce, CCXP , Chief Experience Officer, National Gallery of Art (USA)
• Erin Wallace, CCXP, Director, Bain & Co (USA)
• Stephanie Leheta, CCXP, Senior Director Client Experience Strategy, Governance and Design, CIBC (Canada)

CXPA also appreciates all of the individuals involved CXPA volunteer roles. View a directory of these volunteer rosters here.

Interested in getting involved? Contact nicole@cxpaglobal.org.

The CXPA Bylaws outline the composition of the Board, which includes stipulations for international, supplier, and CCXP Advisory Committee representation. The election process begins with an open call for Board self-nominations. The Nominating Committee conducts independent review and group consideration of the applications, and subsequent video submissions by selected finalists.  Particular attention is given to candidate responses as to how she/he can add value to achieving CXPA's long-term goals and CXPA's Core Values. This process culminates in the development of a Slate of Nominees that fulfills the requirements outlined in the Bylaws. This Slate, presented above, is subject to an affirmative vote of membership.

A volunteer committee comprised of three at-large member representatives and three current Board members completes significant work to review all applications received for Board service, subsequent video submissions, and consideration of Board composition to bring forward to membership a slate of recommended candidates to be affirmed by an open membership vote. This year there were over 60 applicants for the Board of Directors - a highly dedicated and qualified applicant pool. 

The Nominating Committee included an equal number of representatives from the current Board of Directors and membership at large. This year's nominating committee included:

• Dr. Erin Hansman, CCXP, Senior Researcher, SAP (USA)
  
• Jay Hollister, CCXP, Director, Global Customer Success, Manulife (Canada) 
  
• Barbie Fink, CCXP, Director, Customer Experience & Engagement, Adobe (Retired) (USA)
• Jaya Sudarshan, CCXP, PMP, Worldwide Customer Journey Architect, Customer Support, HP (India)
• Roxana Strohmenger, CCXP, Principal Strategist [Customer Experience], Heart of the Customer (USA)
  
• Heather Gillbanks, CCXP, VP of Customer Service & Customer Experience, Herff Jones (USA)
  
  

We are thankful to these individuals for their service.