When
Wednesday, April 10, 2019
5:30 PM - 7:30 PM

Where
West Monroe Partners, LLC
222 W. Adams Street, 11th Floor
Chicago, IL 60606

Cost
Please check in at the Security Desk in the Lobby (photo ID is required).

Parking
Parking is available in the Franklin Parking Garage.
Special $14 rate if you enter garage after 4pm.

Description
Please join us for an engaging discussion about how companies are using customer insights to drive business value with Michael Manfredo, Senior Principal, Customer Experience at West Monroe Partners.

For many businesses, the ability to adapt more rapidly to market changes is existential: adapt or fail. Customer behavior is changing as fast as digital capabilities evolve. In order to keep up, companies need to quickly evolve their capabilities that drive new value to create an 'adaptive advantage.'

At the core of this business agility is the customer experience, including the velocity with which organizations can identify and take action on customer insights and other CX data.

Join is this discussion about driving value - and business benefit - using CX insights. Light refreshments will be served.

Happy Spring!

Chicago CXPA Network Team

Thank you to our Local Event Sponsor!