When
Wednesday, August 8, 2018
5:30 PM - 7:30 PM

Where
Calabrio
Wyman Building - Downtown
400 N 1st Ave
Suite 300
Minneapolis, MN 55401

Parking
Recommended in Ramp C

Description
You are helping your VOC (Voice of Customer) program evolve. You want to take your customer listening program beyond surveys. You know the contribution employees can make to customer understanding, especially those on the front line. You’ve heard terms such as VOE (Voice of Employee) and VOCE (Voice of the Customer through the Employee). You need a little push to get you started or father down the employee feedback path.

Maybe those statements resonate deeply. Maybe they don’t (but will someday). Regardless of your company’s customer understanding maturity level, a lively discussion with other CX professionals will bring new ideas, different perspectives, and maybe even a bit of clarity to your CX chaos.

Join the CXPA Twin Cities network as we dig deep into the topic of using employee feedback to enhance your customer understanding. As always, snacks, beverages, and networking will accompany this dynamic large and small group discussion.

Agenda
5:30-6:00 Registration and networking with snacks and beverages
6:00-7:00 Large and small group discussion
7:00-7:30 Closing and networking

Thank you to our Global Platinum Sponsor!


Thank you to our Local Event Sponsor!