When
Tuesday, October 2, 2018
5:00 PM - 7:30 PM

Where
Talaris Conference Center
4000 NE 41st St
Seattle, WA 98105

Parking
Onsite

Description
Wear your Seahawks gear and join us in Seattle on Tues, Oct 2nd as we celebrate CX Day— a global day recognizing and building up the people behind great customer experiences.

Come hear from David Young in a Q&A format about how the Seahawks invest in getting their customers (fans) involved in providing insights and feedback on the Seahawks fan experience. The Seahawks have a President’s Fan Advisory Council that meets on a regular basis to focus on a variety of fan-related issues including: in-stadium fan experience, game presentation and in-stadium technology. Learn how they engage with their fans and ultimately make improvements to the overall experience. And then be part of a table discussion afterwards on how you and other local CX professionals capture and leverage customer insights.

Guest Speaker: David Young, Sr. VP of Operations & GM of CenturyLink Field for the Seahawks.

SEATS ARE LIMITED in this year’s CX Day event. To guarantee that you are one of the 40 CX professionals to secure a seat, we encourage you to REGISTER NOW! If we receive more than 40 registrations, those will be placed on a waiting list. As always, these events are free of charge to both CXPA members and non-members. Light (fan food) appetizers and refreshments will be available. Each attendee will receive 1 free drink ticket.

NOTE: To ensure that this workshop is available to every CX professional interested and available, if you register and later discover that you are unable to attend for whatever reason, we ask that you kindly notify CXPA by email at local@cxpa.org in advance of the workshop so that we can allow another registrant to have your seat.

Agenda
5:00pm – 5:30pm Networking, Happy Hour
5:30pm – 5:40pm Kick-Off to CX Day
5:40pm – 6:30pm Introduce David Young + Q&A
6:30pm – 7:00pm Table Discussions on Customer Insights
7:00pm – 7:15pm Wrap-Up
7:15pm – 7:30pm Networking/End

We hope to see you in attendance as we celebrate CX Day!

Thank you to our Global Platinum Sponsor!

Thank you to our Event Sponsors!