Check out the CX Leaders Advance website including up to date agenda at www.cxleadersadvance.com
WhenThursday, June 7, 20182:00 PM - 4:00 PMWhereHarley Davidson3700 W Juneau AveMilwaukee, WI 53208ParkingNo street parking, please use one of the parking lots.DescriptionJoin the Madison/Milwaukee Network for our next get-together on June 7th! We'll start by sharing insights and networking, followed by an optional visit to the Harley Museum. This event has been coordinated with Bike Night at the Museum - only a few miles away. Agenda2:00 PM - 2:15 PM:Networking and Introductions2:15PM - 2:30 PM: Rick Malsch, CRM Project Manager at Harley Davidson: Welcome2:30PM - 3:30 PM:Dave Blair, Director of Customer Experience for Rockwell Automation: Creating a Customer Centric Culture in a B2B EnvironmentDave is responsible for measuring and driving customer experience improvements across the company. He created the company’s Customer Experience Office in 2007, and has helped the company move from bottom quartile to top quartile in customer loyalty. He co-Leads the Customer Experience Council for The Conference Board. Dave has spent his entire career at Rockwell Automation, holding roles in Sales, Marketing, Quality, and Product Development. He holds a Mechanical Engineering degree from Rose-Hulman Institute of Technology and an MBA from Marquette University. 3:30PM - 3:45 PM: Rick Malsch, CRM Project Manager at Harley Davidson: Closing Remarks4:00PM - Explore the Harley Davidson Museum at your leisureLight snacks and beverages will be provided. Thank you to our Global Platinum Sponsor!Thank you to our Event Sponsor!
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