It's one thing to build and sustain a robust customer experience program inside of a stable organization, but what's the impact of significant organizational changes?Mergers and acquisitions and similar events can have significant repercussions on both the experience customers have, and the CX function. We'll ask a few of our regular attendees to share their thoughts on making the CX role even more critical in times of upheaval.
Eric Engwall
(651) 288-1470
eric.engwall@eginsight.com
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