**REGISTRATION IS FULL FOR THIS EVENT**WhenWednesday, March 21, 20188:00 AM - 11:30 AMWhere The University of Melbourne,Parkville CampusOld Physics Building, Building no. 128Jim Potter Room https://maps.unimelb.edu.au/parkville/building/128 CostMember: $10.00 USD Non-Member: $30.00 USDParkingSeveral parking options are available, refer to https://about.unimelb.edu.au/news-resources/campus-services-and-facilities/transport-and-parking/parking-on-campusPUBLIC TRANSPORT: Several options available (25 min from Finder's street + 4 min walk to the building) Description“CONNECTING THE DOTS TO CX VALUE”, BUILDING AND EXECUTING A CX STRATEGY IN AN ROI DRIVEN WORLD - Presented by Diane M. Magers CEO of CXPA Join us for an exclusive, LIMITED SEATING interactive workshop with Diane Magers, CEO of CXPA, during her whirlwind visit to Melbourne from the U.S. Diane will shine her bright light on the challenges we face to execute our CX Strategy in an ROI world and share practical tips to get your organisation on board with your CX Strategy and keep them engaged. KEY LEARNING OUTCOMES:1. How to build and communicate a CX Value Story in your organization so that each stakeholder understands the value of delivering great customer and employee experience. 2. Through a journey mapping exercise, you will learn how to pull together benefits for your stakeholder audience and how it applies to them. AGENDA8.00 - 8.45 Registration and Light Breakfast8.50 - 11.30 Workshop REGISTRATIONS CLOSE: Monday, 19 March 2018 This work workshop is equal to 2 CEU's (CCXP Continuing Educational Units) ContactAnita (CXPA Melbourne Network lead) on anitasiassios.cx@gmail.com or (+61) 466368056Thank you to our Global Platinum Sponsor!
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